Which account are you having problems with?
Have you contacted eBay about this issue?
Would you also require a PayPal account?
We would always recommend purchasing the eBay and PayPal account as we could not be able to guarantee that adding an existing account would cause issues in the future, but many of our customers have done so without any problems and we also include a section in the guide which explains the best way to add an existing account. Most of our customers decide to purchase the eBay and PayPal account online with either an eBay only or PayPal only to attach to their existing account so they can have a backup.
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